Make an Appointment: | 904-690-3900

  • New Clients

    New Clients

    Due to the high volume of appointment requests, we require our counseling policies to be completed PRIOR to scheduling an appointment.

    For your convenience and to reduce the amount of time for you to wait for an appointment, when you complete an appointment request form, if there is availability you will receive a welcome email, an invite to your client portal, and then I will confirm your insurance benefits if they apply. After that process is completed, your appointment will be confirmed.

    If there is no current availability, based on your selection on your appointment request form, you will be added to the waiting list and/or provided referrals for other providers who may have sooner availability.

    I will review your information and follow up with you within 1-2 business days.

    I may follow up with you to ask you a few questions to better understand your needs and situation, to help determine if I may be the best fit for you.

    I may also need to review additional information, including insurance coverage, before an appointment is offered.

    To request an appointment, please complete the request here: Appointment Request

    • I am an in-network provider for most major insurance companies.
    • I accept private pay. And, for your convenience, I accept flex spending/HSA card, and major credit cards. A card must be on file to participate in individual counseling with Out of The Box Counseling.

    How long does therapy last?

    ​According to the American Psychological Association, “on average 15 to 20 sessions are required for 50 percent of patients to recover as indicated by self-reported symptom measures”. Additionally, they state that through the working relationship between the client and counselor sometimes the preference is for “longer periods (e.g., 20 to 30 sessions over six months), to achieve more complete symptom remission and to feel confident in the skills needed to maintain treatment gains”.

    So, it depends on several factors because everyone has unique counseling goals. Like any other relationship, it takes time to develop a therapeutic relationship with your counselor and identify your treatment goals, establish a plan of action, and work towards accomplishing them. Whatever your number of sessions will be, we will work together to meet your needs.


    Insurance Coverage

    I work directly with your insurance and will make every effort possible to bill your insurance company. If your insurance does not pay, then you will be responsible for your balance.

    Once your appointment has been scheduled, I will verify your insurance benefit coverage and obtain any necessary authorizations for you.

    Verification of benefit coverage is not a guarantee of claim payment. All benefits are subject to the terms and conditions (e.g., authorizations, network requirements) outlined in your member contract with your insurance company. I have no authority to make representations to you regarding coverage of items or services covered.

    It will be important for you to understand your benefit coverage and confirm that your benefits cover teletherapy or virtual services. For benefit and coverage, please call the customer/member service number on the back of your insurance card. The insurance verification worksheet provided below can assist you during the call.

    Insurance Verification Worksheet

     As part of my commitment to being your provider of choice, I accept most major health insurance plans and Employer Assistance Plans (EAPS). I work directly with your insurance company to process claims and clarify coverage issues.

    United Healthcare, Aetna, Cigna, Optum, Florida Blue, Tricare, Humana, Curalinc EAP, Health Advocate

    I accept the following insurances: United Healthcare, Aetna, Cigna, Optum, Florida Blue, Tricare, Humana, Curalinc EAP, Health Advocate EAP, Magellan Behavioral Health EAP. Friday Health Plans

    Self-Pay & Opt-out of Insurance

    You will be considered Self-pay if you do not have insurance, if you present without valid/updated insurance information, or if the services provided are not covered by your insurance. All Self-pay services must be paid in full on the date of service.

    If you have insurance and elect to opt-out of using your insurance, you must sign an Opt-Out form. By signing the Opt-Out form, you understand that I will not be filing a claim with your insurance company and any payments you make will not be credited toward satisfying any deductible under your health insurance plan. If you wish to revoke this election and resume billing your insurance carrier, you must sign and submit the Opt-In form. Out of The Box Counseling will not submit billing to your insurance carrier for previously completed self-pay visits.

    Out of The Box Counseling’s Good Faith Estimate Info:

    The Good Faith Estimate is a mandate implemented January 1, 2022, by the Federal Government to prevent “surprise” medical billing and has been applied to all medical providers and facilities. It “forces” medical providers to list fees clearly to clients. Out of The Box Counseling has always provided transparency in our billing practices by displaying our fee schedule within our Counseling Policies. Please know that the Good Faith Estimate does not change any agreements you have already made with us regarding self-pay. Your review of this form and signature is required so that we can demonstrate our compliance with the mandate. Thank you!

    SELF-PAY 2022 Good Faith Estimate Information